Privacy Policy

1. What personal data we collect

• Contact details: name, email address, phone number, and other details you provide in forms.
• Request and transaction details: information related to your inquiry/lead, selected services, and communication history.
• Technical data: device and browser information, pages viewed, approximate location derived from IP address, and usage data (if collected by cookies or similar technologies).
• Identifiers from cookies/trackers: when we deploy cookies that process personal data.

2. How we use personal data

We use personal data to:

• Respond to your requests and manage lead/booking communications.
• Provide and administer requested services, including arranging and confirming details you request.
• Communicate updates about your inquiry and customer support.
• Ensure website security, detect and prevent fraud, and improve performance.
• Measure and analyze website usage for operational purposes, where applicable.

For distance/off-premises consumer transactions (including online travel package sales), we provide pre-contract information and comply with consumer information rights under Закон України "Про захист прав споживачів". For e-commerce ordering and providing required seller/provider information, we comply with Закон України "Про електронну комерцію" № 675-VIII.

3. Legal basis for processing

Where our website uses cookies/trackers that process personal data (such as identifiers), we rely on an appropriate lawful basis and, when required, obtain meaningful consent. The processing is regulated by Закон України "Про захист персональних даних" № 2297-VI.

4. Who we share personal data with

We may share personal data with:

• Service providers acting on our behalf (for example, hosting, analytics, and support), under confidentiality and processing restrictions.
• Authorities or counterparties when required by law or for lawful business purposes.

If your request relates to tourist services, any relevant contract and essential terms are provided as required for tour operators/agents, including disclosures under Закон України "Про туризм". If applicable, we also comply with disclosure expectations under Ліцензійні умови провадження туроператорської діяльності.

5. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this policy and for compliance with applicable legal requirements.

6. Your rights

Depending on applicable law, you may have rights to access, correct, update, or request deletion of your personal data, and to object to certain processing. If you submitted a request or lead inquiry, you may contact us to exercise relevant rights.

7. Contact us

For questions about this Privacy Policy or personal data processing, contact:

We may also provide advertiser/provider identification and ensure truthful presentation for tour/travel offers shown as advertising in accordance with Закон України "Про рекламу" № 270/96-ВР.